Founded by two brothers in 2017, Snap Supply is built upon a 40-year family legacy within the appliance repair parts industry. Nick and Shawn Ernst, Snap’s founders, are second generation appliance repair professionals bringing decades of knowledge to their business and customers.
In the 1970s, their mother and father met at an appliance repair parts distribution company and you could say the brothers were raised within the appliance repair parts industry. Entrepreneurship runs in the family: their parents started PDQ Supply in the basement of their home in Melrose Park Illinois, in the early 70s with just $100. Out of PDQ Supply grew the distributor end of the business, ERP, and 40 years later, Shawn and Nick Ernst brought their decades of experience to Snap Supply.
Shawn and Nick spent their formative years using the PDQ warehouses like playgrounds (the 90s were a different time). Eventually, their playing turned into helping out the business: doing cycle counts for thousands of oven knobs, and, before long, bagging items, packing and shipping items, and refining their customer service chops.
Before they knew it, they were pros, the second generation of a family business that was growing even faster than they were.
As a result, Shawn and Nick have always been strong believers in a DIY mentality. They grew up in a business whose focus is taking matters into your own hands. They bring 40 years worth of history and experience to Snap Supply, with the homeowner always in mind.
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Taking advantage of their history in the appliance repair parts industry, the newly assembled team at Snap Supply got to work deciding what parts their new store would offer.
Since the beginning, they knew that Snap Supply’s operations would revolve around the customer, and they quickly moved forward with the goal of maximum customer convenience in mind.
The appliance replacement parts landscape, as it existed before Snap Supply, desperately needed to be updated to accommodate a quickly changing online marketplace.
Snap Supply’s focus on customer experience - and encapsulating quality parts, customer service, fulfillment speed, premium options, cross reference and model information, and customer instructions into one convenient price - not only saves shoppers time and energy, but is shifting the entire industry toward the future.
Another priority crucial to the Snap Supply mission: providing customers with the information they need to take repairs into their own hands. Simple to follow, but thorough, we created installation instructions for each of our parts. These instructions are included with every order. They can also be found on the product page for each item.
Over the years, we have developed a wide inventory of high-quality appliance and HVAC repair parts chosen specifically for their reliability, longevity, and safety.
As Snap Supply got off the ground and the brothers’ DIY dream began to become a reality, it became very important for us to use our newly minted position in the appliance repair parts industry as ethically, caringly, and responsibly as possible.
This meant one thing: putting the customer first. That’s a line you’ll hear from any given business in any given industry, “the customer is our top priority.” With most companies, though, all it takes is a little bit of digging to find that what they really mean is “profit is our top priority” - but that didn’t sit right with us.
Snap Supply’s commitment to the customer is represented in every aspect of our business, but from the start we knew that customer experience was the only priority. As such, we invested zero into a sales team. Each person on our team is first and foremost a customer service specialist, with each of us having a secondary position like accounting or purchasing.
Our parts are our sales team, and they speak for themselves.
All that experience in the appliance repair parts industry left the brothers at the head of Snap Supply uniquely knowledgeable about which parts would be best for DIY homeowners, and where to get them.
The majority of Snap Supply parts are UL certified, meaning that they have been laboratory tested for safety risks by the independent safety certification organization Underwriters Laboratory.
These parts are also manufactured in the United States, Mexico, or Europe. They are manufacturer original quality, meaning they are of the same quality standard as the parts that your appliance originally shipped with.
Each page also hosts cross reference information and model numbers that make it easy to find the right part for your appliance.
To make things even easier for our customers, we also regularly offer discounts and promotions.
We understand that sometimes mistakes are made, so we have developed a convenient and easy return system.
And every Snap Supply part comes with a free 1-year warranty.
As Snap Supply has grown as a company, we have taken the challenge of higher order volume head on.
We weathered the COVID-19 storm by changing to more reliable shipping options during the pandemic. We also introduced contact-free pickup for local customers during this time. These are both practices we plan on continuing into the future in order to be as accommodating as possible.
We added a FREE 2-day shipping option in the form of Snap Supply Express shipping.
We continue to work directly with customers in order to figure out which shipping options are right for our customers.
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In the end, we still get it: DIY appliance repair is intimidating. We remember the feeling. But that’s why we do what we do. We’re here to give you the little push you need to take things into your own hands. Every day, we continue to update our catalog with new products and handy kits.
Each of these offerings comes complete with custom made instructions. And if you’re feeling like you want to get a little more involved, we update our blog multiple times a week with information about appliance parts, DIY repair, ecommerce news, and updates on Snap Supply itself.
Feel free to contact us with any questions you might have, be it about a part, installation, or about our business philosophy.
With us, things aren’t just easy. They’re a Snap!