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Closed Monday, May 27, 2024 in observance of the holiday. Use code SNAPSPRING at checkout to save 10% on any order over $35
Closed Monday, May 27 ,2024 in in observance of the holiday. Use code SNAPSPRING at checkout to save 10% on any order over $35

About Us - Customer Service

Snap Supply’s main goal is customer satisfaction. Enabling other DIY-minded homeowners with the right supplies at the right price to complete their home repairs is why we do what we do. That’s why we designed our business from square one with customer service in mind.

Information and Support Every Step of the Way

You can see it, for example, in every aspect of our website. Product pages contain cross reference information, specifications, and compatible model numbers to help you find the right part. If you still have questions, our site is built with an easy-to-use but highly effective instant messaging chat system that can help you with any questions you might have.

From the carefully selected parts that we offer to our same-day fulfillment and dynamic shipping options, our business was crafted from the ground up to maximum convenience and ease for our customers. 

A Business Built on Respect

Frankly, we were all tired of being treated like numbers on a screen when ordering from larger online retailers. Growing up within a locally owned business, Shawn and Nick nurtured a respect for small, independent companies who are just trying to do right by their communities and customers - and Snap Supply wants to show that same respect to our customers.

Everyone on the Snap Supply team’s primary position is customer service - everything else takes a back seat to the customer. Each of us work closely with one another to come up with solutions to any customer issues that might arise. We’ve never had a sales team at Snap Supply because it has always been our stance that our parts can speak for themselves. 

At the time of this writing, we are approaching 1000 5-star reviews on Trustpilot. We have also recently broken 1000 5-star reviews on a single product on Amazon with our WB44T10010 Bake Element. 

We’re always happy to help in whatever way we can.